Category: Prentice.Just.Enough.CRM

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[ Team LiB ] About the Series Editor Edward Yourdon is an internationally recognized consultant, lecturer, and author/coauthor of more than 25 books, including Managing High-Intensity Internet Projects, Death March, Time Bomb, The Rise and Resurrection of the American Programmer, Modern Structured Analysis, and others. Widely known as the lead developer of the structured analysis/design […]

[ Team LiB ] Preface What’s the Book About? How Do I Use the Book? [ Team LiB ]

[ Team LiB ] Acknowledgments Many colleagues and friends helped me create this book and I thank them for dedicating many hours to review draft after draft, clarifying ideas, smoothing the flow, and throwing in encouraging comments to boot. Andrew Marks shared the reality of implementation projects based on his long experience directing CRM projects […]

[ Team LiB ]     •  Table of Contents •  Index Just Enough CRM By Francoise Tourniaire   Publisher : Prentice Hall PTR Pub Date : February 24, 2003 ISBN : 0-13-101017-4 Pages : 400     Copyright     Selected Titles from the Yourdon Press Series     About the Series     About the Series Editor     […]

[ Team LiB ] [SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W] Vertical  Voice over IP  VoIP  2nd  [ Team LiB ]

[ Team LiB ] [SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W] Warranty  2nd  3rd  Wireless support  Workflow    Definition      For case management      For contact management      For knowledge creation      For support      Modifying  2nd  3rd  Workforce management  2nd  [ Team LiB ]

[ Team LiB ]     •  Table of Contents •  Index Just Enough CRM By Francoise Tourniaire   Publisher : Prentice Hall PTR Pub Date : February 24, 2003 ISBN : 0-13-101017-4 Pages : 400 The decision-maker’s guide to competitive advantage with CRM Getting real benefits from CRM–fast A complete roadmap for auditing and improving […]

[ Team LiB ] Selected Titles from the Yourdon Press Series Ed Yourdon, Advisor JUST ENOUGH SERIES DUÉ Mentoring Object Technology Projects HAYES Just Enough Wireless Computing MOSLEY/POSEY Software Test Automation RUSSELL/FELDMAN IT Leadership Alchemy THOMSETT Radical Project Management TOURNIAIRE Just Enough CRM ULRICH Legacy Systems: Transformation Strategies YOURDON Managing High-Intensity Internet Projects YOURDON PRESS […]

[ Team LiB ] About the Series In today’s world of ever-improving technology—with computers that get faster, cheaper, smaller, and more powerful with each passing month—there is one commodity that we seem to have less and less of: time. IT professionals and managers are under constant pressure to deliver new systems more quickly than before; […]

[ Team LiB ] [SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W] Universal queue  Usability  2nd  3rd  Use case    Creating  2nd      Definition      Example  User adoption  2nd  User group  2nd  3rd  4th  5th  6th  [ Team LiB ]

[ Team LiB ] [SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W] RAD  Rapid application development  2nd  Record keeping  2nd  Request for Proposal  Requirements    Account management      Budget      Business rules      Case Creation      Collaboration      Contact management      Cross-functional      Customer satisfaction survey      Defect tracking      Disconnected usage  […]

[ Team LiB ] [SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W] Sales    Metrics      Requirements      Resources  Sales force automation  2nd  Scalability  2nd  Schedule      For a restarted project      Typical  Scope creep  2nd  3rd  Security  Service level agreement  SFA    Definition  2nd      requirements      Resources  Short list  […]

[ Team LiB ] [SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W] 3 Ps  3-tier architecture  2nd  [ Team LiB ]

[ Team LiB ] [SYMBOL] [A] [B] [C] [D] [E] [F] [G] [H] [I] [K] [L] [M] [N] [O] [P] [R] [S] [T] [U] [V] [W] TCO  Team  Technical staffer    As part of the team      Requirements      Role      Time requirements  Terms and conditions  Test environment  Testing    Functionality      Load testing      Strategy      Use case  Testing environment  2nd  Thick client  2nd  […]

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