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About the Author

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About the Author

Scott Mueller is president of Mueller Technical Research (MTR), an international research and corporate training firm. Since 1982, MTR has produced the industry’s most in-depth, accurate, and effective seminars, books, articles, videos, and FAQs covering PC hardware and data recovery. MTR maintains a client list that includes Fortune 500 companies, the U.S. and foreign governments, major software and hardware corporations, as well as PC enthusiasts and entrepreneurs. His seminars have been presented to several thousands of PC support professionals throughout the world.

Scott personally teaches seminars nationwide covering all aspects of PC hardware (including troubleshooting, maintenance, repair, and upgrade), A+ Certification, and data recovery/forensics. He has a knack for making technical topics not only understandable, but entertaining as well; his classes are never boring! If you have 10 or more people to train, Scott can design and present a custom seminar for your organization.

Although he has taught classes virtually nonstop since 1982, Scott is best known as the author of the longest running, most popular, and most comprehensive PC hardware book in the world, Upgrading and Repairing PCs, which has not only been produced in more than 17 editions, but has also become the core of an entire series of books.

Scott has authored many books over the last 20+ years, including Upgrading and Repairing PCs, 1st through 17th and Academic editions; Upgrading and Repairing Laptops 1st and 2nd editions; Upgrading and Repairing Windows; Upgrading and Repairing PCs: A+ Certification Study Guide, 1st and 2nd editions; Upgrading and Repairing PCs Technician’s Portable Reference, 1st and 2nd editions; Upgrading and Repairing PCs Field Guide; Upgrading and Repairing PCs Quick Reference; Upgrading and Repairing PCs, Linux Edition; Killer PC Utilities; The IBM PS/2 Handbook; and Que’s Guide to Data Recovery.

Scott has produced several video training packages covering PC hardware, including a 6-hour, CD-based seminar titled Upgrading and Repairing PCs Training Course: A Digital Seminar from Scott Mueller. Scott has also produced other videos over the years, including Upgrading and Repairing PCs Video: 12th Edition; Your PC: The Inside Story; as well as 2+ hours of free video training that were included in each of the 10th, and 12th through 17th editions of Upgrading and Repairing PCs, as well as Upgrading and Repairing Laptops and Upgrading and Repairing Windows.

Contact MTR directly if you have a unique book, article, or video project in mind, or if you want Scott to conduct a custom PC troubleshooting, repair, maintenance, upgrade, or data-recovery seminar tailored for your organization:

Mueller Technical Research

3700 Grayhawk Drive

Algonquin, IL 60102-6325

(847) 854-6794

(847) 854-6795 Fax





Scott’s premiere work, Upgrading and Repairing PCs, has sold well over 2 million copies, making it by far the most popular and longest-running PC hardware book on the market today. Scott has been featured in Forbes magazine and has written several articles for Maximum PC magazine, several newsletters, and the Upgrading and Repairing PCs website.

If you have suggestions for the next version of this book, any comments about the book in general, or new book or article topics you would like to see covered, send them to Scott via email at scottmueller@compuserve.com or visit www.upgradingandrepairingpcs.com and click the Ask Scott button.

When he is not working on PC-related books or on the road teaching seminars, Scott can usually be found in the garage working on several vehicular projects.

Contributors and Technical Editors

Mark Edward Soper is president of Select Systems and Associates, Inc., a technical writing and training organization. Mark is a 23-year veteran of the technology field, with an extensive background in training, technical book and magazine writing, technical editing, online content development, and research.

Mark first began to work with PCs in the days of the original IBM PC, PC-XT, and PC compatibles. Mark provided sales, sales support, and technical training for these computers, as well as for Atari, TI, Commodore 64, and CP/M-based systems for various retailers in Evansville, Indiana, from 1983 to 1989. Mark found the early editions of Scott Mueller’s Upgrading and Repairing PCs a great help in both developing technical expertise and in seeing the potential to reach a larger audience by sharing that expertise in print.

In late 1998, Mark contacted Scott Mueller, dean of computer hardware authors, and began a long association that has crossed over to multiple titles in the Upgrading and Repairing series. Mark has assisted Scott with Upgrading and Repairing PCs since the 11th edition and has contributed to Upgrading and Repairing Networks, 2nd edition and Upgrading and Repairing Laptops. Mark has coauthored Upgrading and Repairing Servers; Upgrading and Repairing Networks, 5th edition; Upgrading and Repairing PCs: Technician’s Portable Reference (1st and 2nd editions); Upgrading and Repairing PCs: Field Guide (the latest version of the Technician’s Portable Reference); and Upgrading and Repairing PCs: A+ Certification Study Guide, 2nd edition. Mark also assists Scott with www.upgradingandrepairingpcs.com, the official website for the book series.

Mark has also authored the Complete Idiot’s Guide to High-Speed Internet Connections, the Absolute Beginner’s Guide to Cable Internet Connections, TechTV’s Upgrading Your PC (1st and 2nd editions, with Patrick Norton), PC Help Desk in a Book, Absolute Beginner’s Guide to A+ Certification, Easy Digital Cameras, the Absolute Beginner’s Guide to Home Networking, the Absolute Beginner’s Guide to Home Automation, and Leo Laporte’s PC Help Desk.

Mark has been a contributor to several books in Que’s Using Windows series, including Special Edition Using Windows Millennium, Special Edition Using Windows XP Home, Special Edition Using Windows XP Professional, and Windows XP Platinum Edition.

Will Schmied is an Active Directory architect and business applications analyst at a Fortune 100 shipping company. As a freelance writer, Will has worked with many publishers, including Pearson and Microsoft. Will has also worked directly with Microsoft in the MCSE exam-development process and is the founder of the popular MCSE certification portal www.mcseworld.com.

Will currently resides in the southern United States with his wife, Chris; their children, Christopher, Austin, Andrea, and Hannah; their dog, Charlie; and their cats, Smokey, Evin, and Socks. When he’s not busy working, you can find Will enjoying time with his family or cheering on his favorite ice hockey team.

Mark Reddin (MCSE, A+) has been the primary technical editor on Upgrading and Repairing PCs for three editions. As is the case with many technology professionals, what began as a hobby for him became the foundation for a career. He started tinkering with computers during the time of the early Commodore and Atari systems (with all those wonderful games). Exposure to the budding IT world while attending Ball State University led him to a serious exploration of computer and network technologies. Since that time, he has been involved in the industry in many capacities, ranging from a system support and repair specialist to owning and operating an independent reseller corporation. Mark has also been involved with numerous Que publications over the last several years, providing development and technical verification. He currently develops Exam Cram titles for Pearson Education.

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